Self Storage Waterloo Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Waterloo provides storage and related services, including where these are used in conjunction with removal or transportation services arranged by you or a third party provider. By making a booking, using our facilities, or storing goods with us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company entering into an agreement with Self Storage Waterloo for storage or related services.
We, us and our means Self Storage Waterloo.
Storage Unit means the storage room, locker, container, or other space allocated to you.
Services means storage services and any related services we agree to provide, including access, handling, or coordination with a removal company where applicable.
Agreement means the contract between you and us incorporating these Terms and Conditions and any written confirmation or storage licence issued by us.
2. Scope of Services
We provide secure self storage facilities for personal, household, business, and archive goods, as well as ancillary services reasonably associated with storage. We do not provide removal or transport services directly but may, at your request, coordinate access with removal companies engaged by you. Any such removal services are provided under a separate contract between you and the chosen removal company.
3. Booking Process
3.1 You may request a booking for a Storage Unit online, in person or by other permitted means. All bookings are subject to availability and our acceptance.
3.2 A booking is not confirmed until we have issued written or electronic confirmation specifying the Storage Unit type, start date, applicable charges, and key terms. We may request identification and proof of address before confirming a booking.
3.3 We reserve the right to refuse a booking at our sole discretion, including where we reasonably suspect unlawful or unsafe use of our facilities.
3.4 Where your booking is linked to a removal service arranged by you, it is your responsibility to ensure that the removal company attends at the agreed time and complies with our site rules. We are not responsible for any delay, damage or loss arising from the actions or omissions of any removal company.
4. Start of Storage and Access
4.1 Your right to use the Storage Unit begins on the start date stated in our confirmation or, if later, when you have made any required initial payment and signed the Agreement.
4.2 Access to the Storage Unit is permitted during our advertised opening or access hours and is subject to compliance with our security procedures and site rules, which may be updated from time to time.
4.3 You are responsible for ensuring that your authorised representatives, including any removal company you appoint, understand and comply with our access procedures and site rules.
5. Payments and Charges
5.1 Storage charges are payable in advance, usually on a weekly or monthly basis as specified in your Agreement. We may also charge a deposit and administration fee where applicable.
5.2 You agree to pay all charges on or before the due date using an accepted payment method. We may require ongoing card authorisation or direct debit to collect recurring payments.
5.3 If payment is not received by the due date, we may charge late payment fees and interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
5.4 If sums remain unpaid, we may, after providing reasonable notice, restrict access to the Storage Unit, deny gate access, or exercise a lien over the stored goods. This may include, as a last resort and subject to applicable law, selling or disposing of goods to recover outstanding charges and reasonable costs.
5.5 You are responsible for any additional charges incurred in respect of your use of the facility, including but not limited to waste disposal charges, cleaning charges where the Storage Unit is not left in a satisfactory condition, and charges for replacing lost keys or access devices.
6. Cancellations and Changes
6.1 You may cancel a booking prior to the agreed start date by providing us with notice in accordance with your Agreement. Where a deposit or prepayment has been made, any refund will be subject to the specific cancellation terms notified to you at the time of booking.
6.2 For ongoing storage, you may terminate the Agreement by giving us the notice period specified in your Agreement, typically measured in days or weeks. Storage charges remain payable during the notice period.
6.3 We may terminate the Agreement by giving you written notice in accordance with the notice period stated in your Agreement, or immediately where you are in serious breach of these Terms and Conditions, including non-payment, unsafe conduct, or storage of prohibited items.
6.4 If your booking is associated with a removal date, it is your responsibility to coordinate any changes with both us and your removal company. We are not liable for costs incurred due to rearranged or cancelled removal services.
7. Use of the Storage Unit
7.1 You are granted a licence to use the Storage Unit for the sole purpose of storing goods in accordance with these Terms and Conditions. No tenancy or exclusive possession is created.
7.2 You must not store any of the following items: illegal goods or substances, firearms or weapons, explosives, flammable or combustible materials, gas cylinders, chemicals, toxic or hazardous materials, perishable goods, live animals or plants, or any items that may pose a risk to health, safety, property, or the environment.
7.3 You must not use the Storage Unit as a residence, office, or place of business, and must not carry out any manufacturing or other commercial activities from the premises.
7.4 You must keep the Storage Unit clean, secure and in good condition. You must not make alterations, install fixtures, drill into walls, or interfere with any structural or security features.
7.5 You must ensure that any items stored are suitably packed and protected. We are not responsible for damage arising from inadequate packing or handling by you or your appointed removal company.
8. Waste and Environmental Regulations
8.1 You are responsible for removing all goods and any waste from your Storage Unit on or before the date of termination of the Agreement.
8.2 You must not leave waste, packaging materials, unwanted furniture, electrical goods, or other refuse in corridors, car parks, loading areas or any common parts of the facility.
8.3 You must comply with any site rules on recycling and waste segregation, and must not dispose of hazardous or restricted waste on our premises. This includes, but is not limited to, paint, solvents, oils, batteries, electrical and electronic equipment, and any substances regulated under environmental legislation.
8.4 If you fail to remove waste or leave the Storage Unit or surrounding areas in an unsatisfactory condition, we may arrange cleaning, removal and disposal at your cost. You will be responsible for any charges reasonably incurred by us in doing so.
9. Security and Access Control
9.1 We implement reasonable security measures appropriate for a self storage facility, which may include monitored access, CCTV and locked entry points. However, we do not guarantee that the facility is completely secure.
9.2 You are responsible for the security of your Storage Unit, including the use of your own padlock or other locking device where applicable. You must keep your keys and access codes safe and not share them with unauthorised persons.
9.3 You are responsible for the conduct of anyone you invite or permit to access the facility, including any removal company or contractor you engage.
9.4 We may require proof of identity before granting access to anyone other than the named Customer. We may refuse access where identity cannot be satisfactorily verified.
10. Insurance and Risk
10.1 All goods stored in the Storage Unit are stored at your sole risk. You are strongly advised to arrange suitable insurance cover for all stored items for the full replacement value.
10.2 Where we offer or facilitate insurance, this may be subject to separate terms, conditions, exclusions and limits. It is your responsibility to ensure that any insurance cover meets your needs.
10.3 You acknowledge that certain events such as fire, flood, vandalism, theft, or other unforeseen incidents may occur, and that our liability for such events is limited as set out in these Terms and Conditions.
11. Liability
11.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11.2 Subject to clause 11.1, we will not be liable for any loss or damage to goods stored at the facility unless such loss or damage is directly caused by our failure to exercise reasonable care and skill and was reasonably foreseeable.
11.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress arising from loss or damage to goods.
11.4 Where we are found liable for loss or damage to goods, our total liability shall be limited to the lower of the replacement cost of the goods or the limit stated in your Agreement or any applicable insurance policy, unless otherwise required by law.
11.5 We are not responsible for the acts or omissions of any third parties, including removal companies, carriers, contractors or visitors arranged by you.
12. Customer Responsibilities
12.1 You must provide accurate and complete information when making a booking and must promptly notify us of any changes to your contact details.
12.2 You must comply with all site rules, safety instructions, and signage, and ensure that any person accompanying you or acting on your behalf does the same.
12.3 You must not cause damage to the facility, its fixtures, equipment, or other customers property. You will be responsible for the cost of repair or replacement arising from any damage you or your agents cause.
12.4 You agree to indemnify us against any claims, costs, damages or expenses arising from your breach of these Terms and Conditions or misuse of the facility.
13. Our Rights of Inspection and Entry
13.1 We may enter your Storage Unit in an emergency, where required by law or regulatory authority, or where we reasonably suspect that your Storage Unit is being used in breach of these Terms and Conditions.
13.2 Where practicable, we will give you prior notice of entry, but in urgent situations or where unlawful activity is suspected, we may enter without notice.
13.3 If we remove or secure any items during such entry for safety or legal reasons, we will inform you as soon as reasonably possible and arrange for their return or lawful disposal, subject to applicable law and these Terms and Conditions.
14. Changes to Terms and Conditions
14.1 We may update these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or our business practices.
14.2 Where changes materially affect your rights or obligations, we will provide you with notice, and the updated terms will apply from the date specified in that notice.
15. Data Protection and Privacy
15.1 We will process your personal data in accordance with applicable data protection legislation. This includes the use of CCTV for security, recording contact details for account management, and maintaining records required by law.
15.2 We will only share your personal data with third parties where necessary for the performance of the Agreement, for security or legal reasons, or where you have given consent, for example where we coordinate with a removal company on your instructions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Agreement between you and us are governed by the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy.
17.3 You may not assign or transfer your rights under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business, provided this does not materially reduce your rights.
17.4 These Terms and Conditions, together with any written Agreement or confirmation issued by us, constitute the entire agreement between you and us in relation to the services provided and supersede any prior discussions or correspondence.
